In the Workplace

A formal grievance does not necessarily rule out mediation. Laricelle Fouchee explains suitability, fair handling and practical next steps for HR, managers and employment lawyers.

By Laricelle Fouchee, Fouchee Mediation “How do we introduce AI when employees are worried about what it means for their jobs?” Explain the purpose, discuss how the work may change, involve the people affected and be honest about what remains undecided. Give employees training, clear boundaries and a credible way to challenge problems. Trust depends on what happens after the announcement as much as on the announcement itself. For HR professionals and leaders, an AI project ca

By Laricelle Fouchee, Fouchee Mediation “An employee is missing deadlines and making mistakes. Is this an employee performance issue, or should we find out whether they need more support?” Start by clarifying the concern, checking expectations and resources, and asking what is making the work difficult. Performance standards still matter, but understanding the barriers helps you decide on a fair response. Support and performance management may both be relevant. For HR profess

By Laricelle Fouchee, Fouchee Mediation “How do we respond fairly when an employee asks for flexible working, but we’re concerned about the impact on the team?” Start by understanding what they need, explain the operational concerns clearly, and explore possible arrangements before reaching a decision. You may not agree on the outcome, but a thoughtful conversation can help preserve trust. For HR professionals and leaders, this is rarely just a question about hours or locatio

Introduction If an employee has raised a grievance with you, it can feel like a moment where everything becomes more serious very quickly. You may be asking yourself whether this is the start of a formal process, whether you need to take immediate action, or whether there is still an opportunity to resolve things more simply. From my experience working with businesses across Durham, Middlesbrough, Stockton-on-Tees, and the wider North East, many grievances don’t begin as form